Monday, September 17, 2007

Everyday Lately Has Been an Issue

One of my dictionaries states one form of the meaning of the word issue is “the final result of an action.” The same is sometimes called a situation, “a state of affairs.” However we all choose to use words to describe what is happening in our lives has a matter of preference. Me, they are “issues” today. And I will tell you why.

Since the first of August I moved from one abode to another. In doing so I downsized, from a house to an apartment. Well, where should I start. Let’s try the phone company who is still trying to say I owe a phone bill from my old location for the time period August 16- September 15. Remember I moved on August 1 and the phone was disconnected. The gas company is saying that I must pay a certain amount on my current monthly electric bill for the past place of dwelling when I made a payment agreement with the billing department right after I gave them the last meter reading for the electricity and gas. The university I go to, which I will leave nameless, has screwed up my government loan money and I still don’t have that which is mine to buy books and many other related expenses for going to school. Leave it to say, each of these “issues” have cost me time making phone call after phone call to clear up the matter and yet, they are still standing as is.

Now, for a really good one. I have had for more than ten years a setup with my internet service provider to access my bank account to take the monthly charge for the service they provide. I checked my account this morning and low and behold, they accessed it three times for the monthly charge of September. I call and was told to fax them my bank statement and they will look into the problem and fix it. Look into it and fix it? Wrong answer. As I told the man I was speaking to, this could cause a great deal of trouble with my bank account because it is used only to pay bills and others will be coming through today and I might end up with an overdraft. You know what he said? “I’m so sorry about that but we will work on this as fast as we can.”

Normally, I am a pretty sensible, patient and a calm person when dealing with companies in error. But as of today, I am ready to call the TV stations and newspapers to let the world know what is really happening to the average citizen who wants to do the “right thing.” I think 48 days of trying to correct that which is wrong is long enough to wait for employees of different companies and schools to do their job. Their job is to fix things as quickly and efficiently as possible without any discomfort on my part. But that is not what is happening. I have spent more time in the last 48 days trying to get businesses to realize and accept responsibility for the errors they committed.

If any of you have any suggestions on how I might be able to fix things, please respond with a comment because I have had it with my “issues” for the last month and a half.


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